Policies
Returns and exchanges
Because each piece is printed for you, we handle problems rather than change-of-mind returns.
What we accept
- Print errors: the wrong artwork, misaligned or incomplete prints.
- Defects in the garment or object.
- Damage in transit.
- The wrong item, size or colour compared with the order.
Contact us within 30 days of delivery with your order number and photos of the issue. We will reprint, replace or refund.
Sizing
Sizing exchanges are handled case by case. Measured charts from the garment manufacturers are on every apparel product page and on the size guide; please check them before ordering.
Colour
Screen colour and printed colour differ slightly, and direct-to-garment prints soften a little after the first wash. This is normal for the method and is not a defect.
How to contact us
Email hello@dlmfashion.store with the order number (DLM-XXXXX-XXXXX, on your confirmation page and email), the piece and photos. We answer within two working days; approved refunds go back to the original payment method through Stripe.